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Shovo Privacy Policy — Our Commitment to Protecting Your Data

This Privacy Policy provides a full account of how your personal data is collected, used, and kept secure at Shovo. You have every right to read and understand it.

Last Updated: January 2026
Encryption
SSL 256-bit
Third-Party Sales
Never
Data Control
In Your Hands
Retention Period
5 Years
Table of Contents

This Privacy Policy applies to all users of the Shovo website and mobile app. By using the platform, you agree to this policy. We respect your privacy and are committed to ensuring the highest level of protection.

1

Introduction & Scope

Shovo is an online Sports Betting and casino platform built for people in Bangladesh. We understand that sharing personal information online can feel like a concern for many. So let us be upfront from the start — any information you provide on Shovo is used solely to deliver services to you.

This Privacy Policy covers in detail:

  • What data we collect and why.
  • Where collected data is stored and how long it is retained.
  • Whether any information is shared with third parties.
  • What rights you have over your data.

This policy applies to all Shovo services — the website, Android app, and any future platforms.

2

What Data We Collect

Shovo collects only the information that is strictly necessary — no irrelevant or excessive data is requested. The types of information collected are listed below:

Full Name
Mobile Number
Email Address
Date of Birth
Current Address
Payment Information
Identity Documents
Device Information
IP Address
Betting History

As part of the KYC process, you may be asked to provide a photo of your National ID or passport. This information is used solely for identity verification and is stored securely.

Choosing not to provide certain information may limit access to specific services — for example, KYC verification is required to access higher withdrawal limits.

3

How We Use Collected Information

Every reason Shovo uses your data is clearly stated below — no hidden or ambiguous purposes:

  • Account Management: For account registration, login, and security purposes.
  • Transaction Processing: To process deposits and withdrawals securely.
  • KYC Verification: To meet legal obligations related to anti-money laundering and fraud prevention.
  • Customer Support: We need to access your betting history and account data to resolve your issues effectively.
  • Promotions & Offers: To send you relevant bonus offers based on your preferences.
  • Platform Improvement: Aggregated data is analyzed to continuously improve the user experience.
  • Security Assurance: To detect suspicious activity, multiple accounts, or fraudulent behavior.

Shovo never sells your data to third parties for advertising purposes or uses it for unrelated activities.

4

Data Sharing & Third Parties

Shovo never sells your data. However, in limited circumstances, data may be shared with specific third parties:

  • Payment Providers: Mobile banking services such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
  • Legal Authority: We are legally obligated to provide information when required by government or court order.
  • KYC Service Provider: Trusted third-party services may be used for identity verification.
  • Security Partners: Fraud detection software — data is transmitted exclusively via cryptographic methods.

Shovo does not share your personal information with any advertising networks, data brokers, or marketing companies — this is a firm and unwavering policy.

5

Security Measures

Shovo uses industry-leading technology to keep your data safe. Our security infrastructure includes:

  • All data transmissions are protected with SSL/TLS 256-bit encryption.
  • Passwords are never stored in plain text — only as bcrypt hashes.
  • If an unfamiliar device or location is detected at login, additional verification will be required.
  • Internal staff access to data is governed by a "Least Privilege" policy.
  • Regular security audits and penetration tests are conducted.
  • Data backups are encrypted and stored on separate servers.

That said, no digital system is 100% risk-free. We strongly encourage you to stay vigilant — never share your password or OTP with anyone.

6

Cookies & Tracking Technologies

Shovo uses cookies on its website — a standard technology used by most websites. Through cookies, we:

  • We keep your login session active so you don't have to re-enter your password each time.
  • We remember your language preferences and platform settings.
  • Analyze which sections of the website receive the most traffic.
  • We detect suspicious multiple logins and fraudulent activity.

You can disable cookies through your browser settings. Please note that doing so may affect login sessions and certain features. The Shovo app uses local storage technology instead of cookies.

7

Your Data Rights

You have full control over your personal data. Shovo grants you the following rights:

Right to Access
You may submit a request to find out what information Shovo holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your personal data when you close your account.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Data Portability
Download your data in a portable format.
Right to Object
You can object to your data being used for marketing or any other purpose.

To exercise these rights, support@shovo.wsSend us an email or reach out via live chat. We will respond within 7 business days.

8

Protection of Minors

Shovo's services are intended solely for users aged 18 and above. We do not knowingly collect any information from minors.

If we suspect that a minor has created an account, we will immediately suspend that account and delete all associated data.

If you believe your child is using Shovo, please contact us immediately at support@shovo.ws.

9

Data Retention Period

Shovo does not retain your data longer than necessary. Retention periods are determined by the type of data and applicable legal requirements:

  • Account Information: For the duration your account is active, and for 5 years after closure (for legal compliance).
  • Transaction Records: 5 years — as required under anti-money laundering laws.
  • KYC Documents: 5 years after account closure.
  • Customer Support Records: 2 years.
  • Website Logs: 90 days.

Data is securely destroyed once its retention period expires.

10

Contact & Complaints

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: support@shovo.ws
  • Live Chat: Via the Shovo website or app, 24/7

For privacy-related complaints, we aim to respond within 7 business days.

Our Commitment

What Shovo Guarantees for Your Privacy

Data is never sold
Selling your name, contact details, or any personal information to advertisers or data brokers is strictly against our policy.
Maximum Encryption
All data transfers are secured with 256-bit SSL encryption. Passwords are stored as bcrypt hashes — they cannot be read by anyone directly.
In Your Control
View, update, or delete your data — all on your request. Shovo never modifies your information without your permission.
Regular Security Audits
Independent security experts conduct full system audits multiple times a year to identify and address vulnerabilities before they can be exploited.
Spam-Free Communication
Shovo only sends relevant notifications. You can manage and turn off unwanted messages directly from your account settings.
Transparent Policy
There are no hidden clauses in our Privacy Policy. Any changes are communicated in advance with a clear explanation of the reasons.

General FAQs

Have More Questions?

Shovo's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Points are earned on every bet and determine your tier. Moving up unlocks faster withdrawal processing, higher weekly cashback (5% to 15%), a dedicated account manager, exclusive bonus offers, and invitations to special events. Diamond tier members enjoy the highest withdrawal limits and priority support. For more details, Rewards Page See here.

The minimum amount for a single bet at Shovo is just ৳10 — kept intentionally low so users of any budget can participate. For accumulator bets, the minimum is ৳20, and system bets start from ৳50. You can also join live betting with as little as ৳10. Regardless of your stake, responsible gaming is always important.

Your Data Is Safe — Join Now

Review Shovo's Privacy Policy and rest assured — your data is always in your hands. Register today and enjoy a safe betting experience.

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