Help Center
From accounts and payments to bonuses and security — find clear, detailed answers to everything, all in one place.
Frequently Asked Questions
If you can't find an answer, search above or reach out to our Bangla-speaking team via Live Chat — you'll typically get a response within 2 minutes.
Why This FAQ Page
Every day, thousands of new and existing members come to Shovo with questions. This FAQ page was created to bring the most common questions — and their clear, detailed answers — together in one place. Every answer is written with Bangladesh's real-world context and local payment methods in mind.
The most important thing for new members is to complete KYC verification right after creating your account. Getting this done early means no hold-ups when you withdraw later. A lot of players only run into trouble on their first withdrawal because they skipped this step.
Wagering requirements cause the most confusion around bonuses. Many players assume they can withdraw a bonus straight away — but you actually need to place a certain amount of bets first. This page explains it clearly with easy examples.
Shovo's FAQ page is updated regularly. Whenever new features or rules are introduced, the relevant answers are updated accordingly. Always read the latest answers here rather than relying on outdated information.
If your question isn't on this list, reach out via live chat or email. We'll answer it and may also consider adding it to the FAQ in the future.
Why Shovo